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Frequently asked questions by our customers
Quick answers to the most frequently asked questions we receive
01 How long does it take to process and deliver the order?
We prepare your order within 1–2 working days, then delivery depends on your area: Greater Cairo 2–3 working days, Alexandria and main cities 3–5, other governorates 4–7, remote areas 5–10 (estimates). Public holidays may add time.
02 How much is shipping?
The shipping fee depends on your governorate and is shown exactly before you complete the order:
- EGP 67: Cairo, Giza, Helwan, 6th of October
- EGP 72: Alexandria, Ismailia, Port Said, Suez, Matrouh
- EGP 80: Sharqia, Beheira, Dakahlia, Damietta, Gharbia, Kafr El Sheikh, Monufia, Qalyubia
- EGP 94: Asyut, Beni Suef, Faiyum, Minya, Sohag
- EGP 108: Aswan, Luxor, Qena, South Sinai, New Valley
- EGP 126: North Sinai, Red Sea
Shipping is free on orders of EGP 2,000 or more.
03 Do you ship outside of Egypt?
We currently ship within Egypt only, to every governorate. For international shipping enquiries, please contact us.
04 What is the return and exchange policy?
You can request a return or exchange within 14 days of receiving your order, as long as the product is in its original condition, sealed and unused. If you receive a defective, damaged or wrong item, contact us within 48 hours and we cover the shipping. We refund you within 7 days of receiving the returned product, to the original payment method.
05 Are the products original and certified?
Yes, all our products are 100% original and imported from trusted and certified sources. We are committed to providing high-quality products that meet your needs.











































